Writing effective policies and procedures : a step-by-step resource for clear communication /
"Every company needs policies and procedures in order to operate efficiently, avoid employee confusion and adhere to legal and regulatory guidelines. But writing these documents - and getting employees to actually pay attention to them - can be a challenge! Writing Effective Policies and Proced...
Call Number: | Libro Electrónico |
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Main Author: | |
Format: | Electronic eBook |
Language: | Inglés |
Published: |
New York :
American Management Association,
©1998.
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Subjects: | |
Online Access: | Texto completo |
Table of Contents:
- 1. What's a Policy, What's a Procedure?
- 2. Where Do I Start?
- 3. Isn't There a Law Somewhere?
- 4. What's the Best Way to Word This?
- 5. Is There a Certain Format I Should Use?
- 6. How Do I Get Them to Read This?
- 7. What's the Secret to Creating Good Manuals and Handbooks?
- 8. Did I Forget Anything?
- 9. No One Ever Told Me About That
- 10. But That's Not the Way We've Always Done It
- 11. We Haven't Used That Procedure in Years
- 12. We're Thinking About Going On-Line.