Workplace wars and how to end them : turning personal conflicts into productive teamwork /

Is your workplace toxic with grudges, petty sniping, or not-so-petty vendettas? Do infighting and backstabbing eat away at productivity? Are turf battles rampant? Are underground issues blocking the chance for teamwork? Every workplace has its disagreements and always will. But disruptive conflicts...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Kaye, Kenneth
Format: Electronic eBook
Language:Inglés
Published: New York : American Management Association, ©1994.
Subjects:
Conflict management.
Interpersonal conflict.
Interpersonal confrontation.
Communication in personnel management.
Gestion des conflits.
Conflit interpersonnel.
Affrontement (Relations humaines)
Communication en direction du personnel.
BUSINESS & ECONOMICS > Motivational.
BUSINESS & ECONOMICS > Mentoring & Coaching.
Communication in personnel management
Conflict management
Interpersonal conflict
Interpersonal confrontation
Online Access:Texto completo
Table of Contents:
  • 1. "There They Go Again"
  • 2. Plan A: Look for Shared Goals and Win/Win Solutions
  • 3. Plan B: Clarify, Sort, and Value Differences
  • 4. Plan C: Gain Commitment to Change
  • 5. Plan D: Analyze the Recurring Cycle
  • 6. Plan E: Unilaterally Demonstrate Change
  • 7. Now We Are a Conflict-Resolving System
  • 8. Summary: The System Applied
  • Appendix: Active Listening.

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