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Managing by measuring : how to improve your organization's performance through effective benchmarking /
| Call Number: | Libro Electrónico |
|---|---|
| Main Author: | |
| Format: | Electronic eBook |
| Language: | Inglés |
| Published: |
New York :
AMACOM,
©1999.
|
| Subjects: | |
| Online Access: | Texto completo |
Table of Contents:
- ch. 1. Measurements-oriented corporation
- ch. 2. Organizing to collect measures
- ch. 3. Identifying effective measures
- ch. 4. Measurement tools and techniques
- ch. 5. Measuring and reporting internal performance
- ch. 6. Customer satisfaction measurement
- ch. 7. Benchmarking: measuring vs. other companies
- ch. 8. Institutionalizing and refining the measurements program
- ch. 9. Business process reengineering
- ch. 10. Using systems in a measurement program.