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230107s2015 xx o ||| 0 eng d |
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|a EBLCP
|b eng
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|d OCLCQ
|d OCLCO
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|a 1373351195
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|a 9781636940878
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|a 1636940870
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|a HD30.2.H37186 2015
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|a 658.4/038--dc23
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|a UAMI
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|a Hariharan, Arun.
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|a The Strategic Knowledge Management Handbook
|h [electronic resource] :
|b Driving Business Results by Making Tacit Knowledge Explicit.
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| 260 |
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|a La Vergne :
|b ASQ Quality Press,
|c 2015.
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| 300 |
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|a 1 online resource (169 p.)
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| 336 |
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a Description based upon print version of record.
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|a Intro -- Title page -- CIP data -- Contents -- Figures and tables -- Foreword -- Preface -- Chapter 1_Knowledge Management is Fun -- Introduction -- Data, Information, Knowledge, Wisdom -- Business Example -- Application and Results -- Chapter 2_Knowledge Management: Strategy, Not Technology -- If Only We Knew What We Know -- What Is Knowledge Management? -- Business Strategy: Both the Starting Point and the Objective -- Strategic Steps in Knowledge Management -- What it Takes to Make Knowledge Management Work -- Motivating Knowledge Performance
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|a Creating a Culture of Knowledge Sharing and Reuse Rather than Knowledge Hoarding -- Measuring the Results of Knowledge Management -- Conclusion -- Chapter 3_Knowledge Management Processes: The Best Practice Funnel -- Results of Robust KM Processes at BA Services -- KM Processes at BA Services -- Scenario 1: Knowledge Sharing -- The Knowledge Sharing Process -- The Knowledge Portal -- Other Knowledge Categories and Processes for External Knowledge -- The Knowledge Submission and Approval Process -- Knowledge Sharing Culture and Motivation -- Results of the Knowledge Sharing Process
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|a Scenario 2: Knowledge Replication -- The Knowledge Replication Process -- Results of the Knowledge Replication Process -- Process for Capturing New Knowledge Added During Replication -- Knowledge Replication Culture and Motivation -- Incorporating Knowledge Submissions into Standard Business Processes -- The Four Pillars of Knowledge Management -- Sharing Experiences with Other Organizations -- Relevance to Your Company -- Conclusion -- Chapter 4_360-Degree Knowledge Management -- Introduction -- Communities of Experts and Knowledge Champions -- The First Three How Questions Have Been Answered
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|a The 360-Degree Knowledge Management Model -- The Six Dimensions of 360-Degree Knowledge Management -- Balancing Relevance and Content Quality with Culture Building -- Establish Standard KM Processes -- Role of Technology in 360-Degree KM -- Conclusion -- Chapter 5_Ideas, Innovation, and Knowledge Management -- Introduction -- A Shaky Start -- A Process for Ideas and Innovation-At Two Levels -- Innovation Process for Large Business Ideas -- Continuous Process for Innovation -- Will Ideas Dry Up? -- Your Company Culture Can Either Encourage or Kill Innovation -- The Impact on People and Morale
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|a Conclusion -- Chapter 6_Critical Success Factors for Knowledge Management -- Introduction -- 17 Challenges-How to Overcome Them and Get Real Business Results from KM -- Conclusion -- Chapter 7_The Seven Enablers to KM: Knowledge Management at BA Services-A Case Study -- What Knowledge Management Means to the Company -- Why the Company Embarked on a Formal KM Program -- Key Enablers of KM at BA -- Measuring the Impact or Results of KM -- Critical Factors Responsible for the Institutionalization of KM -- Chapter 8_How to Build a Great Knowledge Management Portal -- Introduction -- Case Examples
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| 500 |
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|a Who is the Cusomter of the KM Portal?
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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|a Knowledge management.
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| 650 |
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|a Strategic planning.
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| 650 |
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|a Gestion des connaissances.
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| 650 |
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|a Planification stratégique.
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| 650 |
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|a Knowledge management
|2 fast
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| 650 |
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7 |
|a Strategic planning
|2 fast
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| 776 |
0 |
8 |
|i Print version:
|a Hariharan, Arun
|t The Strategic Knowledge Management Handbook
|d La Vergne : ASQ Quality Press,c2015
|z 9780873899147
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=7158760
|z Texto completo
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| 938 |
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|a ProQuest Ebook Central
|b EBLB
|n EBL7158760
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| 994 |
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|a 92
|b IZTAP
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