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Managing Customer Experience and Relationships A Strategic Framework.

Bibliographic Details
Main Author: Peppers, Don
Format: Electronic eBook
Language:Inglés
Published: Newark : John Wiley & Sons, Incorporated, 2016.
Series:New York Academy of Sciences Ser.
Subjects:
Online Access:Texto completo
Description
Item Description:Description based upon print version of record.
Chapter 6 Differentiating Customersby Their Needs
Physical Description:1 online resource (627 p.).
ISBN:9781119239826
1119239826