Style de citation APA (7e éd.)

Hawkins, J. (2019). Customer Relationship Marketing: To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully. Scribl.

Style de citation Chicago (17e éd.)

Hawkins, John. Customer Relationship Marketing: To Inspire Good Customer Service Behaviour, We Must Be Able to Measure Customer Experiences Meaningfully. Hanover, NH: Scribl, 2019.

Style de citation MLA (8e éd.)

Hawkins, John. Customer Relationship Marketing: To Inspire Good Customer Service Behaviour, We Must Be Able to Measure Customer Experiences Meaningfully. Scribl, 2019.