Crisis counsel : navigating legal and communication conflict /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Jaques, Tony (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Brookfield, Connecticut : Rothstein Publishing, [2020]
Temas:
Crisis management.
Communication in crisis management.
Conflict management.
Gestion de crise.
Communication en gestion de crise.
Gestion des conflits.
Conflict management
Communication in crisis management
Crisis management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • Title page
  • Copyright
  • WHAT YOUR COLLEAGUES ARE SAYING ABOUT CRISIS COUNSEL
  • DEDICATION
  • ACKNOWLEDGEMENTS
  • FOREWORD by DR. ROBERT HEATH
  • FOREWORD by HELIO FRED GARCIA
  • FOREWORD by Tony Langham
  • CONTENTS
  • Introduction
  • Managing Conflicting Advice, and Why It's Important
  • The book will help you to:
  • Structure
  • Key Takeaways
  • Chapter One
  • Roles and Responsibilities: Who Does What in a Crisis?
  • This chapter will help you to:
  • The Nature of Crises
  • Avoiding the Legal Response Syndrome
  • The Role of Lawyers
  • The Role of Lawyers in a Crisis
  • The Role of Communicators
  • The Role of Communicators in a Crisis
  • So What's Different?
  • The Decision Maker
  • How to Get lawyers and Communicators Working Together in a Crisis
  • Recognizing the Crisis
  • A View from the Executive Suite
  • Key Takeaways
  • Questions for Discussion
  • Chapter Two
  • Lawyers' Insights
  • This chapter will help you to:
  • Where Advice Conflicts
  • The Risk of Speed
  • Who Should Be in Charge?
  • Relationships and Working Better Together
  • Perceptions of Value
  • Summary of findings
  • Key Takeaways
  • Questions for Discussion
  • Chapter Three
  • Cases: Product Crises and Why They Hurt
  • This chapter will help you to:
  • The Boeing 737 MAX Disasters
  • Samsung Gets Hot
  • Missing the Joke
  • Negative Online Reviews
  • The Pentium Chip Recall
  • Doing Business in China
  • A Mouthful of Mouse
  • Chipping Away at Reputation
  • Just Cruisin' Along
  • Key Takeaways
  • Questions for Discussion
  • Chapter Four
  • Why Should I Apologize?
  • This chapter will help you to:
  • What Can Go Wrong
  • Reasons for Your Organization to Apologize
  • When Lack of Apology Becomes the News
  • Sometimes it's Just too Late
  • Apologizing to Reduce Liability
  • But I've Done Nothing Wrong!
  • The Political Apology
  • Governments
  • Organizations
  • Companies
  • Key Takeaways
  • Questions for Discussion
  • Chapter Five
  • How to Apologize
  • This chapter will help you to:
  • A Job Well Done
  • The Great Chicken Disaster
  • Eight basic steps towards an effective apology
  • How Not to Do It
  • Words and phrases to avoid in an effective apology
  • Key Takeaways
  • Questions for Discussion
  • Chapter Six
  • Case Studies: Patently Obvious Risk
  • This chapter will help you to:
  • Backcountry Claims a Natural Word
  • Fast Food Fiascos
  • Taking it Up to the Big Boys
  • Who Thought This Was a Good Idea?
  • The Value of a Sense of Humor
  • Taking on a Charity Icon
  • Key Takeaways
  • Questions for Discussion
  • Chapter Seven
  • Dealing With the Media
  • This chapter will help you to:
  • When it All Goes Wrong
  • Try Humor
  • The Role of Spokesperson
  • Desired Qualities of a Crisis Spokesperson
  • Who Should be the Crisis Spokesperson?
  • Speaking With One Voice
  • Where to Go?
  • Getting Ready to Speak
  • Getting Your Message Across
  • What to Say ... and Not Say
  • Dos and Don'ts of Crisis Communication

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