Designing and tracking knowledge management metrics /

Knowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically. Addressing this lack, expert authors Alexeis Garcia-Perez, Farah Gheriss...

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Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Garcia-Perez, Alexeis (Author), Gheriss, Farah (Author), Bedford, Denise (Author)
Format: Electronic eBook
Language:Inglés
Published: Bingley : Emerald Publishing Limited, 2020
Series:Working methods for knowledge management.
Subjects:
Knowledge management.
Knowledge Management
Gestion des connaissances.
Business & Economics > Information Management.
Knowledge management
Online Access:Texto completo
Texto completo
Table of Contents:
  • Metrics in business and knowledge management
  • Decision-making models and factors
  • Decision processes and methods
  • Whole organization metrics strategy
  • Knowledge management metrics architecture and infrastructure
  • Metrics for knowledge in the business process
  • Metrics for knowledge management capabilities
  • Metrics for knowledge capital assets
  • Measurement, reliability and validity
  • Sources of evidence for your metrics
  • Engaging around metrics
  • Governance: sustaining the metrics strategy

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