Delivering ITSM for business maturity : a practical framework /

IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Weed-Schertzer, Beverly (Author)
Format: Electronic eBook
Language:Inglés
Published: Bingley : Emerald Publishing, 2019
Edition:First editon.
Series:Emerald points.
Subjects:
Information technology > Management.
Technologie de l'information > Gestion.
Business strategy.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Information technology > Management
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