Tabla de Contenidos:
  • Welcome
  • Introduction
  • 1. Respect
  • How do you see troubled kids?
  • Seeing things differently
  • Seeing changes everything
  • The ingredients of respect
  • The power of respect
  • Self-respect as an engine of real change
  • 2. Trust
  • What is trust?
  • Qualifications aren't enough
  • Sequencing matters
  • It's tough on our own
  • Unique pain
  • The power of neglect
  • Earn it: first, by hanging in there
  • Comply or else
  • Wrong message
  • Sequencing again
  • 3. Motivation
  • Why do such challenging work?
  • Poor reasons for working with children and young people
  • The best reason for working with children and young people
  • 4. Expectations
  • Laying the groundwork
  • Aim high and speak 'up' to young people
  • Expect the unexpected!
  • 5. Listening
  • The impact of being ignored
  • Listening as an instrument of change
  • Being ignored changes our behaviour
  • Troubled kids' behaviour is affected too
  • So how do we really listen?
  • 6. Giving
  • Nuts and bolts
  • The monkey isn't enough on its own
  • Be honest
  • Self as an instrument of change
  • Important caveats
  • 7. Boundaries and Integrity
  • Freedom?
  • Professional boundaries
  • The 'good' worker
  • Know your role
  • No compromise
  • Work the process
  • Have your cake and eat it
  • 8. Act
  • DO something!
  • Delivery is everything
  • the 3 Cs
  • Do the job
  • 9. Persevere
  • Setbacks
  • The territory
  • Keeping going
  • Remembering your 'why'
  • Capturing your 'why'
  • My 'why'
  • Five benefits of remembering your 'why'
  • How to remember your 'why'
  • Distinctiveness
  • 10. Touch
  • Touch is normal
  • Experience of touch
  • Negative touch
  • OK touch
  • Relationship first
  • Asking permission
  • Touching and calming
  • Benefits of touch
  • A quick summary
  • 11. Payback
  • Seeing children change
  • Delay the reaper
  • Celebrating prevention (the invisible investment)
  • What didn't happen
  • Progress
  • Trans-generational impact
  • 12. Icing
  • Remembering
  • Effort
  • Honouring
  • Humour
  • Not a cake
  • 13. Your No. 1 Client
  • Fit for purpose
  • Compassion fatigue
  • Impacts
  • Nose to the wall
  • Making the change
  • Practical hacks
  • Act now
  • Conclusion
  • Learning
  • The soul of the work
  • Recommended Reading
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