Table of Contents:
  • Cover; Half Title; Title Page; Copyright Page; Table of Contents; Preface; Acknowledgments; Part One Strategic Communication; 1. The IMPACT Paradigm-What It Is; 2. The IMPACT Paradigm-Why It Works; Part Two Strategic Communication in Action; 3. Communication Situations; 4. Common Concerns of Communicators; Part Three Practicing; 5. IMPACT Exercises; 6. Communicate with Impact; References; Index.