Cita APA (7a ed.)

Hill, N., Brierley, J., & MacDougall, R. (2003). How to Measure Customer Satisfaction (2nd ed.). Taylor and Francis.

Cita Chicago Style (17a ed.)

Hill, Nigel, John Brierley, y Robert MacDougall. How to Measure Customer Satisfaction. 2nd ed. Abingdon, Oxon: Taylor and Francis, 2003.

Cita MLA (8a ed.)

Hill, Nigel, et al. How to Measure Customer Satisfaction. 2nd ed. Taylor and Francis, 2003.