Style de citation APA (7e éd.)

Hill, N., Brierley, J., & MacDougall, R. (2003). How to Measure Customer Satisfaction (2nd ed.). Taylor and Francis.

Style de citation Chicago (17e éd.)

Hill, Nigel, John Brierley, et Robert MacDougall. How to Measure Customer Satisfaction. 2nd ed. Abingdon, Oxon: Taylor and Francis, 2003.

Style de citation MLA (8e éd.)

Hill, Nigel, et al. How to Measure Customer Satisfaction. 2nd ed. Taylor and Francis, 2003.