Designing Employee Experience.

Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more en...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Morgan, Jacob
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Somerset, UNITED STATES : John Wiley & Sons, Incorporated, 2017.
Temas:
Vocational qualifications.
Professional Competence
Qualifications professionnelles.
Vocational qualifications
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Acknowledgements
  • We all care about experience (introduction)
  • The evolution of employee experience
  • Utility
  • Research on employee experience
  • Employee experience drivers
  • The reason for being and the three employee experience environments
  • Reason for being
  • The physical environment
  • The technological environment
  • The cultural environment
  • The employee experience equation
  • The nine types of organizations
  • Employee experience distribution
  • The business value of employee experience
  • Business metrics and financial performance
  • Building the experiential organization
  • System 1 vs system 2 experiences
  • The employee experience design loop
  • The starbucks model of transparency
  • Moments that matter or moments of impact
  • Employee experience and moments that matter
  • The employee experience pyramid
  • What about the actual work?
  • Who owns the employee experience?
  • The role of employees
  • Where to start
  • Focus on what makes your company unique
  • Growing vs grown-up companies
  • A futurist's perspective
  • Appendix.

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