Cita APA (7a ed.)

Hiles, A. (2016). Service level agreements: Winning a competitive edge for support & supply services. Rothstein Publishing.

Cita Chicago Style (17a ed.)

Hiles, Andrew. Service Level Agreements: Winning a Competitive Edge for Support & Supply Services. Brookfield, Connecticut: Rothstein Publishing, 2016.

Cita MLA (8a ed.)

Hiles, Andrew. Service Level Agreements: Winning a Competitive Edge for Support & Supply Services. Rothstein Publishing, 2016.