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Quality Makes Money.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Townsend, Patrick L.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Milwaukee : ASQ Quality Press, 2005.
Temas:
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Table of Contents; Introduction; 1 A Complete Quality Process; 2 The Economic Case for Quality; 3 Active Commitment at the Top; 4 Leading with Confidence; 5 The Ins and Outs of Participation; 6 Investing in the Future; 7 Progress and Possibilities; 8 Celebrate Good Times!; 9 As I Was Saying . . .; 10 Now What?; A The Spirit of Quality in America; B Love and Leadership; C The Anatomy of a Dictaphone; References; Index; About the Authors.