Sending Your Government a Message : E-Mail Communications Between Citizens and Government.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Anderson, Robert H. (Robert Helms), 1939-
Otros Autores: Bikson, Tora K., Neu, C. Richard
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Santa Monica : RAND Corporation, The, 1999.
Temas:
Administrative agencies > United States > Communication systems.
Executive departments > United States > Communication systems.
Electronic mail systems > United States.
Courrier électronique > États-Unis.
Administrative agencies > Communication systems
Electronic mail systems
Executive departments > Communication systems
United States
Acceso en línea:Texto completo
Tabla de Contenidos:
  • ""PREFACE""; ""FIGURES""; ""TABLES""; ""SUMMARY""; ""THE MEDIUM AND THE MESSAGES: CURRENT""; ""GOVERNMENT USE""; ""Features of Complex, Form-Based Messages""; ""Survey of Official State Uses of E-Mail""; ""Barriers to Increased Electronic Communications""; ""Case Study: Health Care Financing Administration and""; ""the Medicare Program""; ""Case Study: Californiaâ€?s Employment Development""; ""Department and Its Unemployment Insurance Program""; ""Security and Related Technical Issues""; ""Trends in Citizen Use of Computers and Connectivity""; ""Observations and Recommendations""
  • ""Governmentâ€?s Role""""ACKNOWLEDGMENTS""; ""BREVITIES""; ""INTRODUCTION""; ""AN UNFINISHED REVOLUTION""; ""WHY E-MAIL?""; ""WHY""; ""E-MAIL""; ""A SPECIAL ROLE FOR GOVERNMENT?""; ""THE PLAN OF THIS REPORT""; ""THE MEDIUM AND THE MESSAGES:""; ""NOTEWORTHY FEATURES""; ""MESSAGE TYPES""; ""Form-Based vs. Free-Form Messages""; ""Simple vs. Complex Messages""; ""Features of Complex Form-Based Messages""; ""SURVEY OF OFFICIAL STATE USES OF E-MAIL""; ""Survey Findings""; ""Electronic Interactions: A Mixed Sampler""; ""Barriers to Increased Electronic Communications""; ""DISCUSSION""
  • ""CASE STUDY: THE HEALTH CARE FINANCING""""ADMINISTRATION AND THE MEDICARE PROGRAM""; ""COMMUNICATIONS WITH HEALTH-CARE PROVIDERS""; ""COMMUNICATIONS WITH MEDICARE BENEFICIARIES""; ""Initial Enrollment in the Medicare Program""; ""Customer Service""; ""Notices of Claims Processed""; ""OPPORTUNITIES TO USE E-MAIL""; ""Initial Enrollment in the Medicare Program""; ""Customer Service""; ""Notices of Claims Processed""; ""IMPLEMENTATION OPPORTUNITIES AND CHALLENGES""; ""Beneficiary Acceptance""; ""The Problem of Security""; ""Other Challenges""; ""A WAY FORWARD""
  • ""CASE STUDY: CALIFORNIAâ€?S EMPLOYMENT""""DEVELOPMENT DEPARTMENT AND ITS""; ""UNEMPLOYMENT INSURANCE PROGRAM""; ""STUDY PROCEDURES""; ""BACKGROUND AND PRESSURES FOR CHANGE""; ""COMMUNICATIONS RELATED TO UI CLAIMS""; ""OPPORTUNITIES TO USE E-MAIL""; ""Ad Hoc Inquiries""; ""Initial Claims""; ""Continued Claims""; ""Nonmonetary Determinations""; ""E-Mail Opportunities Reviewed""; ""IMPLEMENTATION PROSPECTS AND CHALLENGES""; ""Technological Constraints""; ""Security Challenges""; ""User Issues: Access, Equity, and Acceptability""; ""Organizational Innovation""
  • ""SECURITY AND RELATED TECHNICAL ISSUES""""NEED FOR SECURE COMMUNICATION""; ""ELEMENTS OF SECURE COMMUNICATION""; ""PUBLIC KEY ENCRYPTION AND INFRASTRUCTURE""; ""Identity vs. Authority""; ""Who Can Act as Certificate Authorities for""; ""Government Agencies?""; ""One CA or Many?""; ""SOME SECURITY-RELATED ISSUES TO BE RESOLVED""; ""GETTING FROM HERE TO THERE""; ""CITIZENS, COMPUTERS, AND CONNECTIVITY:""; ""A REVIEW OF TRENDS""; ""REVIEWING CURRENT TRENDS""; ""Approach to the CPS Data""; ""Results of Data Analysis""; ""CONCLUSIONS""; ""CONCLUSIONS, OBSERVATIONS, AND""; ""RECOMMENDATIONS""

Ejemplares similares