Cita APA (7a ed.)

Ladd, E. C., & Bowman, K. H. (1998). What's Wrong: A Survey of American Satisfaction and Complaint. American Enterprise Institute for Public Policy Research.

Cita Chicago Style (17a ed.)

Ladd, Everett C., y Karlyn H. Bowman. What's Wrong: A Survey of American Satisfaction and Complaint. Washington: American Enterprise Institute for Public Policy Research, 1998.

Cita MLA (8a ed.)

Ladd, Everett C., y Karlyn H. Bowman. What's Wrong: A Survey of American Satisfaction and Complaint. American Enterprise Institute for Public Policy Research, 1998.