Leading libraries : how to create a service culture /

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This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.

Bibliographic Details
Call Number:Libro Electrónico
Main Authors: VanDuinkerken, Wyoma (Author), Kaspar, Wendi Arant (Author)
Format: Electronic eBook
Language:Inglés
Published: Chicago : American Library Association, 2015.
Subjects:
Public services (Libraries)
Library personnel management.
Leadership.
Libraries > Customer services.
Customer relations.
Leadership
Bibliothèques > Services aux usagers.
Bibliothèques > Personnel > Direction.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Libraries > Customer services
Customer relations
Library personnel management
Online Access:Texto completo
Table of Contents:
  • Leadership theories : traditional and transformational
  • Service leadership and its paradigm in libraries
  • Conscientiousness as the foundation
  • Building rapport
  • Balancing encouragement and accountability
  • Innovation and evolving service
  • Strategic planning : the practice of innovation and strategic thinking
  • Sustaining service as a value
  • Formalizing service leadership in libraries : embedding processes and policies
  • Service leadership in libraries.

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