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Total quality management in information services.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Clair, Guy St
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Place of publication not identified] : K G Saur Verlag, 1997.
Colección:Information services management.
Temas:
Acceso en línea:Texto completo

MARC

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245 1 0 |a Total quality management in information services. 
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338 |a online resource  |b cr  |2 rdacarrier 
490 1 |a Information Services Management Series 
505 0 |a The author; Introduction to the series; Contents; Foreword; Introduction: 'Total quality management means quality service'; Part 1 Quality and Information Services; Part 2 TQM -- the Critical Components for Information Services; Part 3 Bringing quality management to information services; Selected bibliography; Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria; Index. 
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650 0 |a Information services  |x Management. 
650 0 |a Total quality management. 
650 2 |a Total Quality Management 
650 6 |a Services d'information  |x Gestion. 
650 6 |a Qualité totale. 
650 7 |a Information services  |x Management  |2 fast 
650 7 |a Total quality management  |2 fast 
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830 0 |a Information services management. 
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