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|2 22
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|a UAMI
|
| 100 |
1 |
|
|a Lowenstein, Michael W.,
|d 1942-
|e author.
|
| 245 |
1 |
4 |
|a The customer advocate and the customer saboteur :
|b linking social word-of-mouth, brand impression, and stakeholder behavior /
|c Michael W. Lowenstein.
|
| 264 |
|
1 |
|a Milwaukee, Wisconsin :
|b ASQ Quality Press,
|c 2011.
|
| 264 |
|
4 |
|c ©2012
|
| 300 |
|
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|a 1 online resource (398 pages) :
|b illustrations
|
| 336 |
|
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|a text
|b txt
|2 rdacontent
|
| 337 |
|
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|a computer
|b c
|2 rdamedia
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
| 504 |
|
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|a Includes bibliographical references (pages 337-347) and index.
|
| 588 |
0 |
|
|a Print version record.
|
| 590 |
|
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
|
| 650 |
|
0 |
|a Customer loyalty.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Customer relations.
|
| 650 |
|
6 |
|a Consommateurs
|x Fidélité.
|
| 650 |
|
6 |
|a Service à la clientèle.
|
| 650 |
|
7 |
|a Customer loyalty
|2 fast
|
| 650 |
|
7 |
|a Customer relations
|2 fast
|
| 650 |
|
7 |
|a Customer services
|2 fast
|
| 758 |
|
|
|i has work:
|a The customer advocate and the customer saboteur (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCGBmK4wjwRkdJB8YFhHvd3
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Lowenstein, Michael W.
|t Customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior.
|d Milwaukee, Wisconsin : ASQ Quality Press, 2011
|h xxx, 363 pages ; 24 cm
|z 9780873898119
|w (DLC) 10929636
|w (OCoLC)719714663
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3002669
|z Texto completo
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