Beyond the ultimate question : a systematic approach to improve customer loyalty /

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Hayes, Bob E., 1963- (Author)
Format: Electronic eBook
Language:Inglés
Published: Milwaukee, Wisconsin : ASQ Quality Press, 2009.
Subjects:
Customer loyalty.
Consumer satisfaction.
Customer services.
Consommateurs > Fidélité.
Consommateurs > Satisfaction.
Service à la clientèle.
Consumer satisfaction
Customer loyalty
Customer services
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