Journey to excellence : how Baldridge Health Care leaders succeed /

Bibliographic Details
Call Number:Libro Electrónico
Main Authors: Goonan, Kathleen Jennison (Author), Muzikowski, Joseph A. (Author), Stoltz, Patricia K. (Author)
Format: Electronic eBook
Language:Inglés
Published: Milwaukee, Wisconsin : ASQ Quality Press, 2009.
Subjects:
Baldrige National Quality Program (National Institute of Standards and Technology)
Health services administration.
Benchmarking (Management)
Total quality management.
Health Facilities > organization & administration > United States.
Outcome and Process Assessment (Health Care) > methods > United States.
Benchmarking > United States.
Organizational Case Studies > United States.
Quality Indicators, Health Care > standards > United States.
Total Quality Management > United States.
Outcome and Process Assessment, Health Care > methods
Benchmarking
Organizational Case Studies
Quality Indicators, Health Care > standards
Total Quality Management
Health Facility Administration
Patient Care Management > methods
Health Services Administration
Patient Care Management
Services de santé > Administration.
Étalonnage concurrentiel.
Qualité totale.
Total quality management
Health services administration
United States
Online Access:Texto completo
Table of Contents:
  • Introduction
  • Baldrige
  • The journey
  • Leadership
  • Assessment
  • Sensemaking
  • Execution
  • Results
  • Conclusion.

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