|
|
|
|
| LEADER |
00000cam a2200000 i 4500 |
| 001 |
EBOOKCENTRAL_ocn889314421 |
| 003 |
OCoLC |
| 005 |
20240329122006.0 |
| 006 |
m o d |
| 007 |
cr cn||||||||| |
| 008 |
140805t20042004wiua ob 001 0 eng d |
| 040 |
|
|
|a E7B
|b eng
|e rda
|e pn
|c E7B
|d OCLCO
|d EBLCP
|d C6I
|d DEBSZ
|d OCLCQ
|d CNNOR
|d MOR
|d CCO
|d PIFAG
|d ZCU
|d MERUC
|d OCLCQ
|d U3W
|d STF
|d OCLCF
|d ICG
|d VT2
|d OCLCQ
|d WYU
|d G3B
|d TKN
|d DKC
|d AU@
|d OCLCQ
|d TUHNV
|d OCLCO
|d INARC
|d OCLCO
|d OCLCQ
|d YDX
|d UKAHL
|d OCLCO
|d OCLCL
|
| 019 |
|
|
|a 961568999
|a 962663151
|a 1055348161
|a 1066597355
|a 1081263871
|a 1228533447
|a 1259497649
|
| 020 |
|
|
|a 0873895932
|
| 020 |
|
|
|a 9780873895934
|
| 020 |
|
|
|z 9780873895934
|
| 029 |
1 |
|
|a AU@
|b 000066768556
|
| 029 |
1 |
|
|a DEBBG
|b BV044074569
|
| 029 |
1 |
|
|a DEBSZ
|b 449509079
|
| 029 |
1 |
|
|a AU@
|b 000073101959
|
| 035 |
|
|
|a (OCoLC)889314421
|z (OCoLC)961568999
|z (OCoLC)962663151
|z (OCoLC)1055348161
|z (OCoLC)1066597355
|z (OCoLC)1081263871
|z (OCoLC)1228533447
|z (OCoLC)1259497649
|
| 050 |
|
4 |
|a HF5415.335
|b .A432 2004eb
|
| 082 |
0 |
4 |
|a 658.8/343
|2 22
|
| 049 |
|
|
|a UAMI
|
| 100 |
1 |
|
|a Allen, Danica R.,
|d 1959-
|e author.
|1 https://id.oclc.org/worldcat/entity/E39PCjBFQJFDy77dthH9fMQQMd
|
| 245 |
1 |
0 |
|a Customer satisfaction research management :
|b a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
|c Derek R. Allen.
|
| 264 |
|
1 |
|a Milwaukee, Wisconsin :
|b ASQ Quality Press,
|c 2004.
|
| 264 |
|
4 |
|c ©2004
|
| 300 |
|
|
|a 1 online resource (264 pages) :
|b illustrations
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 588 |
0 |
|
|a Print version record.
|
| 505 |
0 |
|
|a Customer satisfaction, retention, and profitability -- Tracking and reporting customer satisfaction metrics -- Linking CSM to management incentives : theoretical foundation -- Linking CSM to management incentives : quantitative approaches -- Implementing key driver results -- CRM and customer satisfaction -- Linking customer satisfaction to business outcomes -- Managing global customer satisfaction programs -- Linking customer feedback to business processes -- Creating and managing loyalty segments.
|
| 590 |
|
|
|a ProQuest Ebook Central
|b Ebook Central Academic Complete
|
| 650 |
|
0 |
|a Consumer satisfaction
|x Research.
|
| 650 |
|
0 |
|a Customer loyalty
|x Research.
|
| 650 |
|
0 |
|a Customer services
|x Quality control
|x Research.
|
| 650 |
|
0 |
|a Customer services
|x Management
|x Research.
|
| 650 |
|
0 |
|a Marketing research
|x Management.
|
| 650 |
|
6 |
|a Consommateurs
|x Satisfaction
|x Recherche.
|
| 650 |
|
6 |
|a Consommateurs
|x Fidélité
|x Recherche.
|
| 650 |
|
6 |
|a Service à la clientèle
|x Gestion
|x Recherche.
|
| 650 |
|
6 |
|a Marketing
|x Recherche
|x Gestion.
|
| 650 |
|
6 |
|a Service à la clientèle
|x Qualité
|x Contrôle
|x Recherche.
|
| 650 |
|
7 |
|a Consumer satisfaction
|x Research
|2 fast
|
| 650 |
|
7 |
|a Marketing research
|x Management
|2 fast
|
| 710 |
2 |
|
|a American Society for Quality.
|
| 758 |
|
|
|i has work:
|a Customer satisfaction research management (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCH6qC4xP3C8P4t8KrJBJj3
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Allen, Danica R., 1959-
|t Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations.
|d Milwaukee, Wisconsin : ASQ Quality Press, ©2004
|h xv, 248 pages
|z 9780873895934
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3002506
|z Texto completo
|
| 936 |
|
|
|a BATCHLOAD
|
| 938 |
|
|
|a Askews and Holts Library Services
|b ASKH
|n AH41064489
|
| 938 |
|
|
|a YBP Library Services
|b YANK
|n 303960430
|
| 938 |
|
|
|a ProQuest Ebook Central
|b EBLB
|n EBL3002506
|
| 938 |
|
|
|a ebrary
|b EBRY
|n ebr10898773
|
| 938 |
|
|
|a Internet Archive
|b INAR
|n customersatisfac0000alle
|
| 994 |
|
|
|a 92
|b IZTAP
|
