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Service Desk and Incident Manager : Careers in IT service management.
The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include developing, implemen...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
BCS, The Chartered Institute for IT,
2014.
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| Colección: | BCS Guides to IT Roles
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| Temas: | |
| Acceso en línea: | Texto completo |