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The Necessity of Strangers : the Intriguing Truth About Insight, Innovation, and Success.
A counterintuitive approach to fostering greater innovation, collaboration, and engagement Most of us assume our success relies on a network of friends and close contacts. But innovative thinking requires a steady stream of fresh ideas and new possibilities, which strangers are more likely to introd...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
Wiley,
2013.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- The Necessity of Strangers: The Intriguing Truth About Insight, Innovation, and Success; Contents; Preface; Part One: Frameworks; 1: Necessity; THE NECESSITY OF STRANGERS; WHERE STRANGERS MATTER; THE VALUE AND LIMITS OF FRIENDS; The Numbers Limit; The Similarity Limit; THE LIMITS OF BUSINESS AS USUAL; 2: Aversion; THE RACE TO THE SOUTH POLE; Triumph and Tragedy; The Critical Difference; THE REAL CHALLENGE OF PEOPLE WHO ARE DIFFERENT; Missing the Obvious; Getting Beyond Business as Usual; WHAT SCIENCE TELLS US; Stereotyping and Prejudice; Conformity and Groupthinking; Attachment Theory.
- Believing We Know BestInvisible Gorillas; 3: Mindset; THE IMPORTANCE OF MINDSET; CLOSED AND OPEN MINDSETS; TESTING YOUR MINDSET; FROM MINDSET TO GUIDING PRINCIPLES; Humility; Curiosity; Respect; Purpose; CHANGING OUR BEHAVIOR; Part Two: Practice; 4: Innovation; HELICOPTERS, HAIRSTYLES, AND CARS THAT WON'T COLLIDE; Reinventing Style; Learning from a Different Kind of School; Building on Several Inspirations; FROM 3M To 3-D AND BEYOND; Making Room for Serendipity; An Invitation to Collaborate; Bringing Old and New Technology Together; FINDING THE RIGHT STRANGERS; 5: People.
- BRILLIANCE IN OUR MIDSTRECOGNIZING THE GENIUS IN EVERYONE; THE WONDER OF NEW HIRES; Discovering Their Value at the Start; Breaking Out of Business as Usual; RETHINKING EMPLOYEE ENGAGEMENT; Setting the Stage; Rethinking Motivation; Do the Same Shoes Really Fit?; The Potential of a Promotion; STRANGERS IN THE WORKPLACE; EVERYONE MATTERS; 6: Collaboration; WHY COLLABORATE?; The Power of Ten Things; The Magic of a Brief Encounter; SIZE MATTERS-BUT IT DOESN'T HAVE TO; CUBICLES, QUESTIONS, AND NICKNAMES; Asking the Right Questions; The Value of a Name; REIMAGINING MERGERS AND ACQUISITIONS.
- 7: CustomersTHE NEW WORLD OF CUSTOMERS; ON THE FRONT LINE WITH STRANGERS; Customizing Care; Being Stranger-Centric; UNDERSTANDING AND EMPOWERING STRANGERS; Connecting with Customers; Expanding Our Capabilities; STRANGERS PROVIDE GUIDANCE; The Power of the Crowd; Understanding the Stranger; STRANGERS MAKE OFFERINGS POSSIBLE; Expanding Offerings; Reaching Around the Globe; 8: Leadership; THE PROMISE OF STRANGERS; TWO ESSENTIAL QUESTIONS; CHANGING THE GAME; The Danger of ``Yes ́ ́; Striving for Perfection; FOSTERING CULTURES OF CONVERSATION AND ENGAGEMENT; A FEW NOTES ABOUT LEARNING.
- Part Three: Possibilities9: The Power of Travel; GETTING PAST THE FIRST BITE; THE QUIET CAR; DARING TO EXPLORE; Epilogue: Taking the First Step; Toolkit; Additional Resources; Notes; Acknowledgments; About the Author; Index.