Outsourcing and service work in the new economy : the case of call centres in Mexico City /

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This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the s...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Alvarez-Galvan, Jose-Luis
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Newcastle upon Tyne : Cambridge Scholars Publishing, 2012.
Temas:
Contracting out > Mexico > Mexico City.
Call centers > Mexico > Mexico City > Employees.
Call centers > Mexico > Mexico City > Personnel management.
Impartition > Mexique > Mexico.
Centres d'appels (Affaires) > Mexique > Mexico > Personnel.
Centres d'appels (Affaires) > Mexique > Mexico > Personnel > Direction.
Personnel & human resources management.
Industrial relations.
Sociology: work & labour.
BUSINESS & ECONOMICS > Knowledge Capital.
Call centers > Personnel management
Commercial policy
Contracting out
Mexico City (Mexico) > Commercial policy.
Mexico > Mexico City
Acceso en línea:Texto completo
Descripción
Sumario:This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi ...
Descripción Física:1 online resource (xiv, 198 pages) : illustrations
Bibliografía:Includes bibliographical references (pages 185-198).
ISBN:9781443838177
1443838179
1299645828
9781299645820

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