Municipal benchmarks : assessing local performance and establishing community standards /

This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services,...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Ammons, David N.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Thousand Oaks, Calif. : Sage Publications, ©2001.
Edición:2nd ed.
Temas:
Municipal services > United States > Evaluation.
Municipal government > United States > Evaluation.
Benchmarking (Management) > United States.
Services municipaux > États-Unis > Évaluation.
Administration municipale > États-Unis > Évaluation.
Étalonnage concurrentiel > États-Unis.
POLITICAL SCIENCE > Public Affairs & Administration.
Benchmarking (Management)
Municipal government > Evaluation
Municipal services > Evaluation
United States
Acceso en línea:Texto completo
Descripción
Sumario:This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.
Descripción Física:1 online resource (ix, 501 pages) : illustrations
Bibliografía:Includes bibliographical references (pages 471-481) and index.
ISBN:9781452267104
1452267103
9781452233468
1452233462

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