Emotional Labor in the 21st Century : Diverse Perspectives on Emotion Regulation at Work.

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as ""the management of feeling to create a publicly o...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Grandey, Alicia
Autres auteurs: Diefendorff, James, Rupp, Deborah E.
Format: Électronique eBook
Langue:Inglés
Publié: Hoboken : Taylor and Francis, 2013.
Collection:Series in organization and management.
Sujets:
Nonverbal communication in the workplace.
Employees > Attitudes.
Customer relations.
Interpersonal relations.
Psychology, Industrial.
BUSINESS & ECONOMICS > Management.
PSYCHOLOGY > Industrial & Organizational Psychology.
Communication non verbale en milieu de travail.
Personnel > Attitudes.
Psychologie du travail.
Customer relations
Employees > Attitudes
Interpersonal relations
Nonverbal communication in the workplace
Psychology, Industrial
Accès en ligne:Texto completo
Description
Résumé:This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as ""the management of feeling to create a publicly observable facial and bodily display"" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, i.
Description matérielle:1 online resource (345 pages).
ISBN:9781136232596
1136232591

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