Implementing virtual reference services : a LITA guide /

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Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-S...

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Bibliographic Details
Call Number:Libro Electrónico
Corporate Author: Library and Information Technology Association (U.S.)
Other Authors: Thomsett-Scott, Beth C. (Editor)
Format: Electronic eBook
Language:Inglés
Published: Chicago : ALA TechSource, an imprint of the American Library Association, 2013.
Series:LITA guides ; 26.
Subjects:
Electronic reference services (Libraries)
Electronic reference services (Libraries) > United States > Case studies.
Bibliothèques > Services de référence électroniques.
Bibliothèques > Services de référence électroniques > États-Unis > Études de cas.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Sciences de l'information.
Bibliothéconomie.
Gestion de l'information.
Services d'information.
United States
Case studies
Online Access:Texto completo
Description
Summary:Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as.
Physical Description:1 online resource (xi, 152 pages) : illustrations.
Bibliography:Includes bibliographical references and index.
ISBN:9781555709501
1555709508
9781555709518
1555709516

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