The Cost of Emotions in the Workplace : Bottom Line Value of Emotional Continuity Management /

Show other versions (1)

Shows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs of disruptive emotional incidents, from bad mana...

Full description

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Hawkins Mitchell, Vali, 1949-
Other Authors: Noakes-Fry, Kristen (Editor)
Format: Electronic eBook
Language:Inglés
Published: Brookfield, Conn. : Rothstein Associates, Ã2013.
Ã2013
Series:Rothstein catalog on disaster recovery.
Subjects:
Psychology, Industrial.
Personnel management.
Emotions.
Organizational behavior.
Crisis management.
Psychology, Industrial
Personnel Management
Psychologie du travail.
Personnel > Direction.
Comportement organisationnel.
Gestion de crise.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Crisis management
Emotions
Organizational behavior
Personnel management
Online Access:Texto completo
Table of Contents:
  • Cover; Title Page; Copyright; Dedication; Foreword by Lyndon Bird, FBCI, The Business Continuity Institute; Foreword by Martin Greenwood; Table of Contents; Preface; Introduction: Bottom-line Impact of Emotions in the Workplace; 1. Emotions and Spinning; 2. Some Workplace Spins Turn I nto Emotional Tornadoes; 3. Causes of Emotional Spinning; 4. Bullies and EmotionalTerrorists; 5. Tools for Emotions: Managing Your Feelings and Dealing with Bullies and Emotional Terrorists; 6. Tools for Companies Dealingwith Bullies and Emotional Terrorists; 7. Emotional Continuity Management for Disasters.
  • 8. Where Are We Going?Epilogue; References and Links; Glossary; Index; About the Author; Back Cover.

Similar Items