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Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation.

Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of org...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Motwani, Jaideep
Other Authors: Ptacek, Rob
Format: Electronic eBook
Language:Inglés
Published: Sterling Forest : Business Expert Press, 2012.
Subjects:
Online Access:Texto completo

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