MisLeading indicators : how to reliably measure your business /

This book reveals the hidden and potentially misleading nature of measurements, empowering readers to avoid making critical business decisions that are harmful, unreasonable, unwarranted, or plain wrong.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Green, Philip, 1959-
Otros Autores: Gabor, George
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Santa Barbara, Calif. : Praeger, ©2012.
Temas:
Management > Statistical methods.
Economic indicators.
Work measurement.
Performance > Statistical methods.
Performance technology > Statistical methods.
Gestion > Méthodes statistiques.
Indicateurs économiques.
Travail > Mesure.
Rendement au travail > Méthodes statistiques.
BUSINESS & ECONOMICS > Training.
Economic indicators
Management > Statistical methods
Work measurement
Acceso en línea:Texto completo
Tabla de Contenidos:
  • What indicators indicate
  • Counting, recounting, and miscounting
  • Measuring accurately with instruments
  • Rating, scoring, and ranking reliably
  • How people react to measurements
  • Why performance dashboards mislead
  • Focusing employees with measurements
  • Going against the flow : navigating changing data streams
  • How averages distort indicators
  • Opposing views : are you being misled?
  • Misleading ourselves with measurements of risk.

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