Peer power : transforming workplace relationships /

"Developed for training, HR, and OD professionals, this book provides the keys to effective interpersonal collaboration. Building on a foundation of four principles (Be Real, Extend Respect, Take Responsibility, and Build Relationships). Readers will learn how to apply five strategies (Collabor...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Clay, Cynthia, 1955-
Other Authors: Olitt, Ray, 1943-
Format: Electronic eBook
Language:Inglés
Published: San Francisco : Jossey-Bass, a Wiley Imprint, 2012.
Subjects:
Conflict management.
Interpersonal relations.
Work environment > Social aspects.
Gestion des conflits.
BUSINESS & ECONOMICS > Human Resources & Personnel Management.
Conflict management
Interpersonal relations
Work environment > Social aspects
Online Access:Texto completo
Table of Contents:
  • Mistakes we have made (and you can avoid): manipulating, whining, attacking, and bullying
  • What we have learned: four key principles
  • Strategies for transforming relationships
  • From the attacker to the constructive critic
  • From the whiner to the problem solver
  • From the scene stealer to the ally
  • From the drive-by boss to the engaged leader
  • From the manipulator to the open communicator
  • From the clueless colleague to the considerate teammate
  • From the faux-smart boss to the knowledgeable leader
  • From the slacker to the contributor
  • From the bully to the assertive leader
  • From challenges to collaboration
  • Technology: a blessing and a curse
  • Moving forward: from passive reader to active communicator.

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