Wired and Dangerous : How Your Customers Have Changed and What to Do About It.

Show other versions (1)

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong....

Full description

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Bell, Chip R.
Other Authors: Patterson, John R.
Format: Electronic eBook
Language:Inglés
Published: San Francisco : Berrett-Koehler Publishers, 2011.
Edition:0 ed.
Subjects:
Customer loyalty.
Customer relations.
Customer services.
Internet.
Consommateurs > Fidélité.
Service à la clientèle.
Customer loyalty
Customer relations
Customer services
Internet
Online Access:Texto completo

Internet

Texto completo

Items no disponibles

Holdings details from

Similar Items