Cita APA (7a ed.)

(2010). Deal with difficult people: How to cope with tricky situations and people (Rev. ed.). A. & C. Black.

Cita Chicago Style (17a ed.)

Deal with Difficult People: How to Cope with Tricky Situations and People. Rev. ed. London: A. & C. Black, 2010.

Cita MLA (8a ed.)

Deal with Difficult People: How to Cope with Tricky Situations and People. Rev. ed. A. & C. Black, 2010.