Service, Satisfaction and Climate : Perspectives on Management in English Language Teaching.

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This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of servi...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Walker, John, 1947 March-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bradford : Emerald Group Pub., 2010.
Colección:Innovation and Leadership in English Language Teaching, 2.
Temas:
English language > Study and teaching > Foreign speakers.
Language schools > New Zealand > Administration.
Anglais (Langue) > Étude et enseignement > Allophones.
Écoles de langues > Nouvelle-Zélande > Administration.
English language > Study and teaching > Foreign speakers
New Zealand
Acceso en línea:Texto completo
Descripción
Sumario:This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.
Descripción Física:1 online resource (281 pages).
Bibliografía:Includes bibliographical references (pages 239-256).
ISBN:9781849509978
1849509972

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