Building the High-Trust Organization : Strategies for Supporting Five Key Dimensions of Trust.

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Ope...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Shockley-Zalabak, Pamela S.
Other Authors: Morreale, Sherwyn, Hackman, Michael
Format: Electronic eBook
Language:Inglés
Published: Hoboken : John Wiley & Sons, 2010.
Series:J-B international association of business communicators.
Subjects:
Organizational behavior.
Trust.
Corporate culture > Moral and ethical aspects.
Organizational effectiveness.
Comportement organisationnel.
Confiance.
Culture organisationnelle > Aspect moral.
Efficacité organisationnelle.
Corporate culture > Moral and ethical aspects
Organizational behavior
Organizational effectiveness
Trust
Online Access:Texto completo
Table of Contents:
  • Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust; Contents; Preface; Part One: INTRODUCING THE TRUST MODEL; Chapter 1: ORGANIZATIONAL TRUST; Chapter 2: THE ORGANIZATIONAL TRUST MODEL; Part Two: UNDERSTANDING THE FIVE DIMENSIONS OF TRUST; Chapter 3: TRUST AND ORGANIZATIONAL COMPETENCY; Chapter 4: TRUST AND OPENNESS AND HONESTY; Chapter 5: TRUST AND CONCERN FOR STAKEHOLDERS; Chapter 6: TRUST AND ORGANIZATIONAL RELIABILITY; Chapter 7: TRUST AND ORGANIZATIONAL IDENTIFICATION; Part Three: CREATING TRUST IN YOUR ORGANIZATION.
  • Chapter 8: FACING THE CHALLENGESChapter 9: BUILDING TRUST; Endnotes; Acknowledgements; About the Authors; Index.

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