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Benchmarking in Services : Volume 13, Issue 3.
Benchmarking is defined as "an improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance." (Bemowski, 1992, p. 20). Under...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford :
Emerald Group Pub.,
2006.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Identifying and studying "best-performing" services; Profitability in professional sports and benchmarking: the case of NBA franchises; The internal performance measures of bank lending: a value-added approach; Integrating quality function deployment and benchmarking to achieve greater profitability; A framework for information services: benchmarking for countries and companies; Laboratory service evaluation: laboratory product model and the supply chain
- Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies