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Benchmarking in Services : Volume 13, Issue 3.
Benchmarking is defined as "an improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance." (Bemowski, 1992, p. 20). Under...
| Clasificación: | Libro Electrónico |
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| Formato: | Electrónico eBook |
| Idioma: | Inglés |
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Bradford :
Emerald Group Pub.,
2006.
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| Acceso en línea: | Texto completo |