Style de citation APA (7e éd.)

Fluss, D. (2005). The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation. AMACOM.

Style de citation Chicago (17e éd.)

Fluss, Donna. The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation. New York: AMACOM, 2005.

Style de citation MLA (8e éd.)

Fluss, Donna. The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation. AMACOM, 2005.