APA (7th ed.) Citation

Fluss, D. (2005). The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation. AMACOM.

Chicago Style (17th ed.) Citation

Fluss, Donna. The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation. New York: AMACOM, 2005.

MLA (8th ed.) Citation

Fluss, Donna. The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation. AMACOM, 2005.