Are you being served? : new tools for measuring service delivery /

This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the...

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Bibliographic Details
Call Number:Libro Electrónico
Other Authors: Amin, Samia, 1980-, Das, Jishnu, Goldstein, Markus P., 1970-
Format: Electronic eBook
Language:Inglés
Published: Washington, DC : World Bank, ©2008.
Series:World Bank e-Library.
Subjects:
Medical care > Developing countries > Quality control > Measurement.
Health facilities > Developing countries > Quality control > Measurement.
Educational surveys > Developing countries.
Quality assurance > Developing countries > Measurement.
Statistics > Methodology.
Data Collection
Health Services Research > methods
Quality Assurance, Health Care > economics
Quality Assurance, Health Care > methods
Developing Countries
Statistique > Méthodologie.
HEALTH & FITNESS > Health Care Issues.
MEDICAL > Public Health.
MEDICAL > Health Policy.
HEALTH & FITNESS > Diseases > General.
MEDICAL > Diseases.
MEDICAL > Health Care Delivery.
Educational surveys
Medical care > Quality control > Measurement
Quality assurance > Measurement
Developing countries
Computer network resources.
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