APA (7th ed.) Citation

Amin, S., Das, J., & Goldstein, M. P. (2008). Are you being served?: New tools for measuring service delivery. World Bank.

Chicago Style (17th ed.) Citation

Amin, Samia, Jishnu Das, and Markus P. Goldstein. Are You Being Served?: New Tools for Measuring Service Delivery. Washington, DC: World Bank, 2008.

MLA (8th ed.) Citation

Amin, Samia, et al. Are You Being Served?: New Tools for Measuring Service Delivery. World Bank, 2008.