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20 Reproducible Assessment Instruments.
Areas covered include: the customer?s first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone communications; understanding what th...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amherst :
HRD Press,
1995.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Mu 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn437198320 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr mn|---||||| | ||
| 008 | 090817s1995 xx o 000 0 eng d | ||
| 040 | |a MERUC |b eng |e pn |c MERUC |d OCLCQ |d EBLCP |d OCLCQ |d ZCU |d MERUC |d S8J |d OCLCO |d OCLCF |d OCLCQ |d ICG |d OCLCQ |d DKC |d OCLCO |d AU@ |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 019 | |a 476128040 | ||
| 020 | |a 9781599965017 |q (electronic bk.) | ||
| 020 | |a 1599965011 |q (electronic bk.) | ||
| 029 | 1 | |a DEBBG |b BV044128360 | |
| 029 | 1 | |a AU@ |b 000073089170 | |
| 035 | |a (OCoLC)437198320 |z (OCoLC)476128040 | ||
| 050 | 4 | |a HD62.15 | |
| 082 | 0 | 4 | |a 658.4 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Harris, Phillip R. | |
| 245 | 1 | 0 | |a 20 Reproducible Assessment Instruments. |
| 260 | |a Amherst : |b HRD Press, |c 1995. | ||
| 300 | |a 1 online resource (186 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 505 | 0 | |a Table of Contents; Prologue; Introduction; Part 1 Personal Assessment; 1 Human Resources Inventory; 2 Leadership Motivation Inventory; 3 Values Imprint Survey; 4 Quality of Life Index; 5 Relocation Preparation Index; 6 Change Inventory for Leaders; 7 Force Field Analysis Inventory; Part 2 Team Assessment; 8 Group Maturity Analysis; 9 Individual Behavior Analysis; 10 Team Performance Survey; 11 Team Synergy Analysis Inventory; Part 3 New Management Concepts for Supervisors; 12 High Performance Management Inventory (HPMI); 13 Management Communications Inventory. | |
| 505 | 8 | |a 14 Managing People Skills Inventory15 Intercultural Relations Inventory (IRI); 16 Inventory of Transformational Management Skills; Part 4 Organizational Assessment; 17 Organizational Culture Survey; 18 Organization Communication Analysis; 19 Organizational Roles and Relationships Inventory; 20 Organizational Meeting Management Planning Inventory; Epilogue. | |
| 520 | |a Areas covered include: the customer?s first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone communications; understanding what the customer really wants; characteristics of successful customer service; customer service diseases; developing your personal improvement plan; personalities of potential buyers; types of customers; customer complaints; tips for selling your product or service; positive and negative words; winning an. | ||
| 588 | 0 | |a Print version record. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Organizational effectiveness |x Measurement. | |
| 650 | 0 | |a Personnel management. | |
| 650 | 0 | |a Teams in the workplace. | |
| 650 | 0 | |a Management. | |
| 650 | 6 | |a Efficacité organisationnelle |x Mesure. | |
| 650 | 6 | |a Personnel |x Direction. | |
| 650 | 6 | |a Équipes de travail. | |
| 650 | 6 | |a Gestion. | |
| 650 | 7 | |a management. |2 aat | |
| 650 | 7 | |a Management |2 fast | |
| 650 | 7 | |a Organizational effectiveness |x Measurement |2 fast | |
| 650 | 7 | |a Personnel management |2 fast | |
| 650 | 7 | |a Teams in the workplace |2 fast | |
| 758 | |i has work: |a 20 reproducible assessment instruments for the new work culture (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGwDXYkv7PYhkjpfFqFcpq |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 1 | |z 9780874259896 | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=329890 |z Texto completo |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL329890 | ||
| 994 | |a 92 |b IZTAP | ||