20 Reproducible Assessment Instruments.

Areas covered include: the customer?s first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone communications; understanding what th...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Harris, Phillip R.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Amherst : HRD Press, 1995.
Temas:
Organizational effectiveness > Measurement.
Personnel management.
Teams in the workplace.
Management.
Efficacité organisationnelle > Mesure.
Personnel > Direction.
Équipes de travail.
Gestion.
management.
Management
Organizational effectiveness > Measurement
Personnel management
Teams in the workplace
Acceso en línea:Texto completo
Descripción
Sumario:Areas covered include: the customer?s first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone communications; understanding what the customer really wants; characteristics of successful customer service; customer service diseases; developing your personal improvement plan; personalities of potential buyers; types of customers; customer complaints; tips for selling your product or service; positive and negative words; winning an.
Descripción Física:1 online resource (186 pages)
ISBN:9781599965017
1599965011

Ejemplares similares