How Libraries and Librarians Help : a Guide to Identifying User-centered Outcomes.

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The authors developed the "How Libraries and Librarians Help (HLLH) Outcome Model," field testing it in six libraries over two years. In this practical reference, they share their findings, step-by-step HLLH methods, and library success stories that bring the process to life with outcomes...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Durrance, Joan C.
Other Authors: Fisher, Karen E., Hinton, Marian Bouch
Format: Electronic eBook
Language:Inglés
Published: Chicago : ALA Editions, 2004.
Subjects:
Libraries > Evaluation.
Libraries > United States > Evaluation.
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.
Public libraries > United States > Evaluation > Case studies.
Libraries and community > United States.
Bibliothèques > Évaluation.
Bibliothèques > Services aux usagers > Évaluation.
Bibliothèques > Services aux usagers > États-Unis > Évaluation.
Bibliothèques publiques > États-Unis > Évaluation > Études de cas.
Relations bibliothèque-collectivité > États-Unis.
Libraries and community
Libraries > Evaluation
Public libraries > Evaluation
Public services (Libraries) > Evaluation
United States
Case studies
Online Access:Texto completo
Table of Contents:
  • Contents; Figures; Preface; Acknowledgments; 1
  • The Urgent Need to Tell the Library Story More Effectively; 2
  • Outcomes; 3
  • The "How Libraries and Librarians Help" Outcome odel; 4
  • Step One; 5
  • Step Two; 6
  • Step Three; 7
  • Step Four; 8
  • Predicting Outcomes; 9
  • Ripples of Impact; 10
  • Empowering Youth; 11
  • Strengthening Community; 12
  • Putting the Pieces Together; Index.

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