The language of outsourced call centers : a corpus-based study of cross-cultural interaction /

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The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corp...

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Friginal, Eric
Format: Electronic eBook
Language:Inglés
Published: Amsterdam ; Philadelphia : John Benjamins Pub. Co., Ã2009.
Series:Studies in corpus linguistics ; v. 34.
Subjects:
Intercultural communication > Philippines.
Call center agents > Philippines > Language.
English language > Usage.
POLITICAL SCIENCE > Globalization.
English language > Usage
Intercultural communication
Philippines
Online Access:Texto completo
Table of Contents:
  • The Language of Outsourced Call Centers; Editorial page; Title page; LCC data; Table of contents; List of tables; List of figures; Acknowledgements; Preface; Chapter 1. Introduction; Chapter 2. Outsourced call centers in the Philippines; Chapter 3. Corpora and description of speaker groups in the call center corpus; Chapter 4. Multi-dimensional analysis; Chapter 5. Lexico/syntactic features; Chapter 6. Grammatical expression of stance; Chapter 7. Politeness and respect markers; Chapter 8. Inserts; Chapter 9. Dysfluencies; Chapter 10. Communication breakdown: caller clarifications.

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