Customer service training 101 : quick and easy techniques that get great results /

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A practical, hands-on guide for training customer service employees.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Evenson, Renee, 1951-
Format: Electronic eBook
Language:Inglés
Published: New York : AMACOM, ©2005.
Subjects:
Customer services.
Customer relations.
Employees > Training of.
Service à la clientèle.
Personnel > Formation.
Customer relations
Customer services
Employees > Training of
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