The supernova advisor : crossing the invisible bridge to exceptional client service and consistent growth /

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The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lyn.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Knapp, Rob, 1946-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, N.J. : John Wiley & Sons, ©2008.
Temas:
Investment advisor-client relationships.
Customer relations.
Investment advisors.
Financial services industry > Management.
Relations conseiller en placements-client.
Conseillers en placements.
Services financiers > Gestion.
investment counsels.
BUSINESS & ECONOMICS > Customer Relations.
Customer relations
Financial services industry > Management
Investment advisor-client relationships
Investment advisors
Acceso en línea:Texto completo
Tabla de Contenidos:
  • The trouble with success: the tyranny of the 80/20 rule
  • Contact: the humble foundation of the ultimate client experience
  • Segmentation: the supernova non-negotiable
  • Organization: promises made, promises kept
  • Planning: inspired action
  • Acquisition: explosive growth under control
  • Leading the practice: leaders developing leaders.

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