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Citizens, politicians, and providers : the Latin American experience with service delivery reform /

"Building on the accountability framework developed in the World Bank's World Development Report 2004: Making Services Work for Poor People, this study analyzes how two decades of political, administrative, and social transformations have changed accountability relations in Latin American...

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Bibliographic Details
Call Number:Libro Electrónico
Other Authors: Fiszbein, Ariel
Format: Electronic eBook
Language:Inglés
Published: Washington, DC : World Bank, ©2005.
Series:World Bank e-Library.
Subjects:
Online Access:Texto completo
Table of Contents:
  • 1. Introduction
  • 2. Service delivery and social outcomes : a story of successes and failures
  • 3. LAC service delivery : assessing two decades of change
  • 4. Conclusions.