Citizens, politicians, and providers : the Latin American experience with service delivery reform /

"Building on the accountability framework developed in the World Bank's World Development Report 2004: Making Services Work for Poor People, this study analyzes how two decades of political, administrative, and social transformations have changed accountability relations in Latin American...

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Bibliographic Details
Call Number:Libro Electrónico
Other Authors: Fiszbein, Ariel
Format: Electronic eBook
Language:Inglés
Published: Washington, DC : World Bank, ©2005.
Series:World Bank e-Library.
Subjects:
UN. CEPAL.
Public administration > Latin America.
Administration publique (Science) > Amérique latine.
SOCIAL SCIENCE > General.
BUSINESS & ECONOMICS > Infrastructure.
Politics and government
Public administration
Administration publique.
Obligation de rendre compte.
Qualité des services.
Réforme.
Relation avec l'État.
Services publics.
PUBLIC HEALTH.
HEALTH SERVICES.
EDUCATION.
SOCIAL POLICY.
LATIN AMERICA.
Latin America > Politics and government.
Amérique latine > Administration.
Amérique latine > Politique et gouvernement.
Latin America
Amérique latine.
Online Access:Texto completo
Table of Contents:
  • 1. Introduction
  • 2. Service delivery and social outcomes : a story of successes and failures
  • 3. LAC service delivery : assessing two decades of change
  • 4. Conclusions.

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